Please use the Customer Service Line for the
following;
Errors and damaged goods
All errors and damaged goods should be reported to the Customer Services
Department within 24 hours, even if the error has been reported to the
NVS driver. An RMA (Return Material Authorisation) will be issued to you, either by fax or with your driver, for you to sign and return with the goods. Alternatively you may now complete the RMA returns pad and send back with the goods via the NVS driver. It is imperative that orders are reported as daily quality control
reports are carried out. By recording and analysing errors, it enables
us to improve the service we provide.
Returns
Vaccines can only be returned within 72 hours of receipt, and must be kept refrigerated whilst on your premises. Pharmaceuticals should be returned within 3 working days of purchase. These rules are imposed by the MCA (Medical Control Agency). Any returns that fall outside these guidelines should be approved by the Customer Services Department beforehand, and should be accompanied by the correct RMA form.
Outstanding Credits
If, in the unlikely event of having to chase outstanding credits or returns,
we would ask that you provide a copy of the returns note, thus allowing
our records to be checked and the appropriate credit issued.
ITC
Occasionally there are minor discrepancies in out stock figures that allow
us to process orders when there is no stock available. An ITC (Intention
To Credit) will be issued and the items automatically credited to your
account and put back on order, unless you advise to the contrary.
| The Customer Services Team are: | |
| Lisa Beardmore | Customer Service Manager (Click to email) |
| Sally Pursglove | Senior Customer Services Supervisor |
| Cheryl Maclachan | Customer Services Advisor |
| Nikki Dalgarno | Customer Services Advisor |
| Julian Rodger | Customer Services Advisor |
| Janette Chapman | Customer Services Advisor |
