Please use the Customer Service Line for the
following;
Errors and damaged goods.
All errors and damaged goods should be reported to the Customer Services
Department within 24 hours, even if the error has been reported to the
NVS driver. A reference number will be issued, and you will also be asked
to complete an NVS returns form, to return with the blue copy of your
invoice. It is imperative that orders are reported as daily quality control
reports are carried out. By recording and analysing errors, it enables
us to improve the service we provide.
Returns
Vaccines must be returned within 24 hours of receipt, and must be kept
refrigerated whilst on your premises. Pharmaceuticals should b returned
within 3 working days of purchase. These rules are imposed by the MCA
(Medical Control Agency). Any returns that fall outside these guidelines
should be approved by the customer services department beforehand, and
should be accompanied by an NVS returns form and blue copy invoice.
Outstanding Credits
If, in the unlikely event of having to chase outstanding credits or returns,
we would ask that you provide a copy of the returns note, thus allowing
our records to be checked and the appropriate credit issued.
ITC
Occasionally there are minor discrepancies in out stock figures that allow
us to process orders when there is no stock available. An ITC (Intention
To Credit) will be issued and the items automatically credited to your
account and put back on order, unless you advise to the contrary.
| The Customer Services Team are; | |
| Lisa Beardmore | Customer Service Manager (Click to email) |
| Sally Pursglove | Senior Customer Services Supervisor |
| Michael Lowe | Customer Services Operative |
