The state-of-the-art centre in Belsize Park was set up to enable London-based vets to access close-by expert help across key areas. Dr Kovak McClaran explains, “When I was first approached about setting up a referral centre servicing central and greater London, I was surprised that a dedicated facility didn’t already exist. Previously, referring clinicians have had to send clients on long journeys outside of the capital, leading to patient stress and hassle and extra expense for the owners. Now, they have the reassurance of access to a highly-experienced secondary and tertiary level referral team on their doorstep.”
The LVS facility boasts a state-of-the-art surgical theatre, complete with a Karl Storz operating tower enabling cutting-edge laparoscopic, thoracoscopic and cystoscopic procedures. The minimally-invasive surgery suite is one of only three such facilities in the UK, and benefits from Dr Kovak McClaran’s leading expertise in this field. An onsite CT scanner, the GE Brivio CT 385, forms part of a full array of imaging equipment, operated by European Specialist in Veterinary Diagnostic Imaging, Dr Livia Benigni. The immediate interpretation of even the most-complex of images, makes for seamless patient investigation and negates the need for repeated patient anaesthetics.
Internal Medicine consultant Dr Kaye Gugich, formerly of Vets Now Referrals in Swindon, together with board-certified Emergency and Critical Care Specialist Dr Adam Mugford, and Dr Karla Borland, a previous resident in anaesthesia and analgesia at Edinburgh University, complete the consultant team.
London Vet Specialists is the only facility in central London to offer a full time specialist surgery service alongside a specialist service in emergency and critical care. Emergency stabilisation and intensive care of the sickest of patients is available around the clock, with experienced clinicians and a nursing team ensuring continuous supervision, day or night. The LVS surgery team is also on call to the hospital overnight should specialist emergency surgery be required out of hours.
Patient and customer care is prioritised at LVS and is based on the acclaimed model used by Sydney’s SASH Vets (Small Animal Specialist Hospital). LVS Client Relations Manager Claire Newton helped to develop the SASH system during her time at the advanced referral hospital, which concentrates on delivering the highest standards of patient care, alongside a dedicated support system for the client and referring vet. Ms Newton explains how the London Vet Specialists service works, “From the very start of the referral process, customer care is prioritised. In this we consider that we have two customers; the first, the referring vet, who needs to feel that he or she has an integral role in the ongoing management of the case, and that his or her client is well-looked after. Our second customer, the pet owner or client, needs to be looked after with compassion and respect, and have the ability to speak directly to the clinician in charge of their pet, at any point. Excellent two-way communication is key. We ensure that we listen and respond to the needs of both parties through every step of the customer journey.”
For more information on London Vet Specialists, or to speak to Ms Newton about referring a patient, visit www.londonvetspecialists.vet, email Claire.firstname.lastname@example.org, or telephone 0207 4330155.