Veterinary receptionists may be able to benefit from potential government funding to enable them to study for a customer services qualification. The qualification, an Edexcel QCF Level 2 Certificate in Customer Service, has been launched by leading veterinary CPD provider Improve International with training delivered either at its HQ in Swindon or in practice.
Improve International is one of the UK’s leading private providers of veterinary CPD and runs courses in a variety of formats in venues across the UK and Europe with tutors selected for their expertise in their field. Edexcel is the UK’s largest awarding organisation for vocational and academic qualifications. Government funding is available for students of the Certificate in Customer Service without an existing Level 2 qualification in another subject. Requests also depend on the age of the learner and will be assessed on an individual basis by Improve’s local Edexcel accredited centre in Swindon.
The 30 hour course features three core units, assessed by a one hour online test:
- understanding good customer service
- delivering effective customer service
- planning for self-development in customer service
David Babington MRCVS and founder of Improve International comments: ” A successful veterinary practice is no longer just about a ‘good’ vet or nurse. It’s about a practice team pulling together and playing their role to the top of their ability. The key role played by receptionists in terms of creating that vital first impression and helping to maintain client loyalty cannot be understated and we wanted to offer them a form of training that would help them develop their skills while achieving a nationally recognised qualification. We look forward to welcoming our first students later this year.”
Based near Swindon, Improve International was founded in 1998 by veterinary surgeons from across the UK, including a number of recognised experts. It provides high quality CPD in a range of formats for veterinary surgeons, veterinary nurses and practice managers to help them develop their skills and knowledge, using a combination of review lectures, case-based discussion and where, applicable, hands-on practical sessions.